Privacy Policy

1. Privacy Policy – Kate Aqua

Kate Aqua – Packaged Drinking Water (“we”, “our”, “us”) operates under Kate Food Industries, FSSAI Central License No. 11523997000185.
We are committed to protecting your privacy and ensuring secure handling of personal information.

  1. Information We Collect

We may collect the following details when you interact with our website or place an order:

Name

Mobile number

Email address

Delivery address

Payment-related information

Device information (IP address, browser type, cookies)

  1. How We Use Your Information

Your information is used for:

Order processing & delivery

Customer service & complaint resolution

Sending order updates

Improving website performance

Legal obligations & regulatory compliance

We never sell or rent your personal information.

  1. Data Security

We follow encryption, secure servers, and compliance with the Information Technology Act 2000 to keep your data protected.

  1. Sharing of Information

Your data may be shared only with:

Delivery partners

Payment processors

Customer support vendors

Government authorities (only if legally required)

  1. Cookies

Our website may use cookies for better performance and personalized experience.

  1. Rights of Users

You may request:

Data correction

Account deletion

Access to your stored information

  1. Contact for Privacy Queries

Customer Care: 9637419195
Email: sales@kateaqua.com

2. Shipping & Delivery Policy – Kate Aqua

  1. Delivery Areas

Kate Aqua provides delivery within:

Pune City

Pimpri Chinchwad Municipal Corporation (PCMC)

Extended regions through distributors & partners

  1. Delivery Timelines

Deliveries are usually completed within 24–48 hours.

Bulk orders may require 48–72 hours depending on logistics.

Delays may occur due to:

Weather conditions

Transport strikes

Unforeseen operational issues

Government restrictions

Kate Aqua is not liable for such delays.

  1. Delivery Charges

Charges depend on location, quantity, and delivery mode.

Free delivery may apply on bulk orders (as per current offer).

  1. Inspection at Delivery

Customers must:

Check seal & packaging

Verify the quantity

Report damages immediately to the delivery person or within 24 hours

3. Return, Replacement & Refund Policy – Kate Aqua

Due to the nature of packaged drinking water, we follow strict hygiene protocols.

  1. Returns

Returns are not accepted once the product is delivered.

  1. Eligibility for Replacement

Replacement is allowed only if:

The bottle/jar is damaged or leaking at delivery

Seal is broken before opening

Wrong product or quantity is delivered

Water has quality issues with supporting photos/videos

All concerns must be raised within 24 hours of delivery.

  1. Refunds

Refunds will be processed when:

Replacement is not possible

Order was canceled before dispatch

Genuine quality complaint is verified by our team

Refund will be processed within 7–10 working days.

4. Consumer Complaint Redressal Policy

Kate Aqua ensures a transparent, fast, and responsible complaint handling system.

  1. How to File a Complaint

You can reach us via:
📞 Customer Care: 9637419195
📧 Email: sales@kateaqua.com

  1. Response Timelines

Initial response: Within 24 hours

Resolution: Within 3–7 working days

  1. Escalation

If not resolved, you may escalate to:

FSSAI Food Safety Helpline

PCMC Food Safety Officer

5. Website Footer Legal Lines

Kate Aqua – Packaged Drinking Water
A brand owned & operated by Kate Food Industries
FSSAI License No: 11523997000185
Customer Care: 9637419195 | Email: sales@kateaqua.com
© 2024–2025 Kate Aqua. All Rights Reserved.
All images, logos & designs are the property of Kate Food Industries.
Unauthorized reproduction will lead to legal action.

6. About Us – Kate Aqua

Pure. Safe. Trusted. – The Promise of Kate Aqua.

Kate Aqua – Packaged Drinking Water is a brand owned by Kate Food Industries, Pune.
With our state-of-the-art manufacturing unit at Pimple Saudagar, PCMC, we deliver consistently pure and refreshing drinking water across all consumer and industrial needs.

Our Pack Sizes:

250 ml

500 ml

1 Litre

2 Litre

5 Litre

20 Litre Jar

Why Consumers Trust Kate Aqua?

Advanced RO + UV + Ozonation purification

FSSAI certified & batch-tested

BIS-standard compliant manufacturing

Hygienic bottling process

Safe, recyclable & tamper-proof packaging

Dedicated customer care support

Kate Aqua stands for purity, reliability, and transparency, delivering water that meets the strictest quality norms in India.

7. Mandatory FSSAI Label Content (As per Indian Law)

Front Label Requirements

Brand Name: Kate Aqua – Packaged Drinking Water

Category: Packaged Drinking Water

Net Quantity: (250 ml / 500 ml / 1 L / 2 L / 5 L / 20 L)

FSSAI Logo & License No: 11523997000185

Back Label Requirements

  1. Manufactured & Marketed By:
    Kate Food Industries
    S.No. 6/1/1, Pimple Saudagar, Tal-Haveli, Pune – 411027, Maharashtra
  2. Processed & Packed At:
    S.No. 6/1/1, Pimple Saudagar, PCMC Ward 75, Pune – 411027
  3. Ingredients:
    Treated Water (RO + UV + Ozonation)
  4. Nutritional Information (approx.):

Energy: 0 kcal

Carbohydrates: 0 g

Protein: 0 g

Fat: 0 g

Total Dissolved Solids (TDS): As per batch testing

  1. Batch No / Lot No:
  2. Mfg. Date:
  3. Best Before:
  4. MRP (Inclusive of all taxes):
  5. Storage Condition: Store in a cool & dry place, away from sunlight.
  6. Customer Care: 9637419195
  7. Email: sales@kateaqua.com
  8. Disclaimer: Do not consume if seal is broken.